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Oday Bakkour
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WRITING · TUTORIAL
tutorial.
8 essays.
Field notes filed under this topic — search, AI, infrastructure and the operator life.
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seo
development
ai
security
insights
tutorial
Oct 18, 2026
Helpdock 0.6.0: Single Sign-On and Ticket Imports from Zendesk, Freshdesk and Zoho Desk
The biggest reason teams don't switch help desks is migration. Helpdock 0.6.0 adds staff single sign-on (SAML 2.0 and OIDC) and importers that move your Zendesk, Freshdesk or Zoho Desk history in quietly, with a dry run first. How both work, and how I'd plan a cutover.
Oct 18, 2026
development
development
Oct 15, 2026
A Release Command Center in Claude Dashboards: SLOs, Burn Rates and DORA
Claude Dashboards (beta) builds live dashboards on top of your warehouse. Here is an advanced DevOps one: SLO error budgets with 1h and 6h burn rates, the 5xx rate with deploy markers, the deploys most likely behind a spike, and DORA, with every query and the setup.
Oct 15, 2026
development
development
Oct 13, 2026
TanStack Start 1.0 Is Stable: What You Get and How to Start
TanStack Start, the full-stack framework for React and Solid built on TanStack Router, reached 1.0 on October 13. The APIs are now a formal commitment. Here is what it does, how the server and client split works, what the SSR speed-up means, where you can deploy it, and how to try it.
Oct 13, 2026
development
development
Oct 13, 2026
Helpdock: An Open-Source, Self-Hosted Help Desk With Grounded AI
Most help desks bill you per agent, every month. Helpdock is the open-source alternative I am building: email, WhatsApp, Instagram, Telegram and live chat in one inbox, SLAs and rules, AI that answers from your own docs, a help center, many brands per install and full Arabic support.
Oct 13, 2026
development
development
Oct 12, 2026
Obsidian for DevOps: ADRs, Runbooks and an AI That Remembers
DevOps decisions get lost across tickets, docs and chat. Here is how to keep ADRs, incidents and runbooks in one Obsidian vault, track them with the new Bases Kanban view, let an AI agent answer from them, and sync it all through your own server.
Oct 12, 2026
tutorial
tutorial
Sep 20, 2026
How to Use Jev: Build Fast AI Decisions with TypeScript, Codex and Claude Code
A practical guide to Jev, TypeSafe’s System One model: build a support-triage workflow, understand confidence, connect Codex and Claude Code, and evaluate the results before production.
Sep 20, 2026
ai
ai
Jan 27, 2026
Useful zsh Aliases
Supercharge your zsh experience with custom aliases! This post provides a collection of useful zsh aliases to improve your command-line productivity and efficiency.
Jan 27, 2026
development
development
Jan 27, 2026
Bitwarden: My Favorite Password Manager
Bitwarden is a free and reliable password manager that syncs across all your devices. It provides secure password storage and management for personal and business use.
Jan 27, 2026
security
security